• Home
  • Solutions
  • New Ticket
Sign in Sign up
How can we help you today?

Forms & Contracts

Resource Center

Submit a Listing

New property input

FAQ Portal

Find answers to everyday questions

My Requests

View communication status

Marketing

Request marketing support

Accounting

Request accounting support

IT

Request IT support

Submit a Request

Request help from support staff

Announcements

Knowledge base

  • General

    Frequently asked questions for getting started in the office and agent resources

  • Fresh Service

    Administrative and user settings for Fresh Service.

  • Office FAQ

    Frequently asked questions and How-to's

  • Phone System FAQ

    Frequently asked questions for office phones and systems

  • Marketing

    Frequently asked questions on marketing processes and resources

  • Research

    Frequently asked questions for research resources

  • IT

    IT functions and software.

General

Getting Started in the Office

  • Welcome to the Support Portal
  • How do I change my email signature?
  • How do I access the CASS training?
  • Headshot Information
  • What is OneLogin and how do I install it?
View all (13)

Policies

  • Bull Realty Sign Policy & Procedures
  • CoStar Photo Policy
  • FMLS Policy and Penalties

Agent Resources

  • Property Input Form
  • Company Directory
  • Firm Licenses
  • Gifts for Clients
  • Sign Self-Installation Instructions
View all (6)

Fresh Service

Getting Started

  • How do I submit a support ticket?
  • What is the FAQ Portal?
  • How do I check the status of a ticket?

Office FAQ

Office General

  • What is the Bull Realty Wi-Fi password?
  • What is the guest Wi-Fi password?
  • How do I reserve a conference room in Outlook?
  • Where do I leave outgoing mail?
  • How will I get my mail each day?
View all (11)

Office Equipment

  • How do I use the folding machine?
  • How do I log into the Pitney Bowes stamp machine?
  • How do I use the lamination machine?
  • How do I send a fax?

Printers

  • Scanning a document on Internal Printer
  • Making Copies on Internal Printer
  • How do I print on the Internal printers?
  • How do I print on the External printers?
  • How to install printer Load Settings for the external printers?

Small Conference Room

  • How do I use the PC in the small conference room?
  • How do I display my laptop on the TV?
  • How do I watch a DVD/Blu-Ray on the TV?
  • How do I access my files and documents?

Boardroom

  • Boardroom How-To's
  • How do I use the PC in the Boardroom?
  • How do I display my laptop on the TV?
  • How do I watch a DVD/Blu-Ray on the TV?
  • How do I access my files and documents?
View all (6)

Tech Room

  • Tech Room How-To's
  • How do I use the PC in the Tech room?
  • How do I set up a zoom call in the Tech room?
  • How do I access my files and documents?
  • How do I display a device on the TV?

IT/Computer

  • How do I connect to the VPN?
  • How do I fix my VPN if it stops working?
  • How do I change my computer password?
  • How do I customize my taskbar?
  • How do I set up dual monitors?
View all (8)

Phone System FAQ

Voicemails

  • How do I access my voicemail inside the office?
  • How do I access my voicemail outside of the office?
  • How do I change my voicemail password?
  • How do I set my voicemail recording to the primary greeting?
  • Change Voicemail Messages
View all (6)

Calling

  • How do I transfer a call?
  • How do I make an external call?
  • How do I make a call within the office?
  • Conference Call Instructions

Phone System General

  • How do I use/set up a hot desk?
  • Current Extension Numbers
  • How do I set up the Dynamic Extension?

Marketing

Agent FAQ

  • Where can I find the final PDF for my listing?
  • Where can I find a link to share my OM?
  • How can I share my listings on social media?
  • Where should I upload new property photos?
  • How can I borrow the company camera or other equipment?
View all (11)

Buildout

  • Intro to Buildout
  • Buildout Orientation
  • Edit Your Profile & Biography
  • Navigating the Property Inventory Page
  • Creating and Using Comps
View all (37)

Email Marketing

  • Paid Email Platforms
  • CoStar CDX Emails
  • CCIM DealShare Email Instructions
  • ReliefJet
  • Create New To Market Email in Hubspot
View all (6)

Marketing Highlights and Summary Templates

  • Hospitality Templates
  • Industrial Templates
  • Land Templates
  • Multifamily Templates
  • Office Templates
View all (9)

Marketing Websites

  • Marketing Listing Websites in Use
  • The Site to Do Business (ESRI)
  • Intro to Canva
  • Intro to Airtable

Recruiting

  • How Do I Update the Careers Page or Add a New Job Posting on BullRealty.com?
  • Add a Job to Hubspot

America's Commercial Real Estate Show

  • Squadcast Set Up Procedures
  • CRE show Producer Manual

Research

Forms

  • How do I fill out the new ACBR and GAR forms?
  • Team Agreement Form
  • Tenant Representation Research Request

Other

  • Property Ownership Procedures
  • Property Research Resources
  • V-Cards
  • To Do List

IT

Citrix ShareFile

  • ShareFile Basics 101.1 - Share a Document via Email
  • ShareFile 101.3 - Requesting Files
  • ShareFile 101.2 - Share a Link

Popular Solutions

View all articles
  • How do I change my email signature?
  • What is the Bull Realty Wi-Fi password?
  • How do I use/set up a hot desk?
  • How do I fill out the new ACBR and GAR forms?
  • What is OneLogin and how do I install it?

Need Additional Assistance?

Place a Request

Theme by Breezy Themes